RETURNS & REPLACEMENTS
CANCELLING ORDERS
Order-Cancellation Policy
An order (or part of an order) cannot be cancelled once your payment is verified and authorised. You also cannot cancel your order after having read and accepted Pustaka Sufes Sdn. Bhd. Online Terms & Conditions.
SITUATIONS WHERE AN ITEM CAN BE RETURNED OR REPLACED
- If an item is defective, e.g.
• Missing Page(s)
• Printing Error
• Damaged item(s) upon receipt - Wrong item received.
SITUATIONS WHERE AN ITEM(S) CANNOT BE RETURNED OR REPLACED
- Used or intentionally damaged item(s)
- When serial books / items are unboxed, not returned in a full set or are missing accessories (e.g. CDs)
- The item(s) has been torn or is dirty
IS THERE AN EXPIRY DATE TO RETURN OR REPLACE AN ITEM?
All defective item(s) must be reported to customer service within 3 days via “Contact Us”. We will arrange for a replacement for you.
HOW TO RETURN OR REPLACE AN ITEM?
Please call our customer service team via “Contact Us 联络我们” and give the reason why you want to return or replace an item within 3 working days upon receipt your parcel.
REMINDER:
If a member/customer returns or replaces too many items, Pustaka Sufes Sdn. Bhd. may reject the member/customer and deprive him/her of membership or the right to return the item, permanently.